Thursday, January 06, 2011

Wanna Business Trip Report Fast?

I present here a generic business trip report practically nobody couldn't hand in. Fill in a few blanks and maybe you'll need to change a few words. But far fewer than I had to change after finding this sample.

In ________I attended meetings in ________which were held at _________. The meeting leader was _________, a lecturer and administrator at _________.

We talked about strategic alignment – how important it is that our office enables our office strategy, which supports our institution’s strategy. We looked at the challenges presented today. We must use multiple media and build relationships– not just service short term needs.

We learned the “why, what, how, who, when” of a broad array of technologies, from basic functions to advanced tools. We started with a discussion about infrastructure.

We talked about capabilities, at both basic and advanced levels. We also looked at advanced management tools such as workforce management systems, simulation tools, and quality and logging systems. We talked about self service and the powerful case it can have with the right application opportunities. We discussed things like conditional and skills based systems. The advanced technologies will help delivering better service to our students.

We looked at the specific capabilities of each technology, as well as the challenges it addresses. For each one, we discussed the major issues. Updates to this will be available to us on an ongoing basis.

The instructor explained how the various technologies work together, and how different configurations could address similar issues. We also talked about the benefits to the institution, manager, the office, and of course, the student.

We had group exercises to apply what we were learning, and a lot of good discussion among the group members. In addition to the materials already mentioned, the course packet included a number of other useful takeaways, including a glossary, and a brochure.

I think this course was worth attending. I would recommend that others from our organization attend. I learned a lot about the many technologies and have new ideas about why they make sense in our work and what we should do next.

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